Business management
Kick-Ass Customer Service
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors' surveys and interviews with...
667 results for "Scott Turner"
Book
HBR's 10 Must Reads on Building a Great Culture, Updated and Expanded (featuring "What People Get Wrong About Psychological Safety" by Amy C. Edmondson and Michaela J. Kerrissey)
A dynamic company culture starts with leadership. If you read nothing else on building a great culture, read this book. We've chosen a new selection of...
$26.95Buy now in store- Technology and analytics
To Succeed with AI, You’ve Got to Nail the Basics
Five timeless, mutually reinforcing principles that every company needs to get right.
Apr 06, 2026
- Business management
Astronaut Scott Kelly on Working in Space
Scott Kelly, a retired U.S. astronaut, spent 520 days in space over four missions. Working in outer space is a lot like working on earth, but with different challenges and in closer quarters. Kelly looks back on his 20 years of working for NASA, including being the commander of the International Space Station during his final, yearlong mission. He talks about the kind of cross-cultural collaboration and decision making he honed on the ISS, offering advice that leaders can use in space and on earth. His memoir is “Endurance: A Year in Space, a Lifetime of Discovery.”
HBR IdeaCast• Episode 601 - Leadership and managing people
Scott Adams on Whether Management Really Matters
The Dilbert creator talks with HBR senior editor Dan McGinn.
HBR IdeaCast• Episode 374 - Business management
Non-Fungible Tokens (NFTs) and Brand Building
How will NFT’s empower people and society in the future?
Cold Call• Episode 234 Magazine Reprint
How to Thrive in a Gen AI World (HBR Special Issue)
"Harvard Business Review" Special Issues are timely, single-theme collections of HBR articles written by some of the world's leading management scholars...
$19.95Buy now in store- Managing yourself
Tim Ferriss at a Career Crossroads: How Should He Shape His Next Chapter?
Author, podcaster, and angel investor Tim Ferriss considers what to do next to meet his career and life goals.
Cold Call• Episode 267 - Business management
The HBR Interview with Outgoing Walmart CEO Doug McMillon
His advice to fellow executives: “Listen to your gut.”
- Technology and analytics
AI Agents Act a Lot Like Malware. Here’s How to Contain the Risks.
Capture the upside without losing control.
Mar 30, 2026
- Leadership and managing people
3 Ways to Supercharge Your Company’s Sales Organization
The quality of the interactions between your sellers and clients has to improve—not simply increase in volume.
Mar 30, 2026
- Leadership and managing people
Life’s Work: An Interview with Scott Adams
Photography: Jonathan Sprague Scott Adams has drawn nearly 9,000 Dilbert cartoons since the strip began, in 1989, and his cynical take on management ideas, the effectiveness of bosses, and cubicle life has affected the worldview of millions. But he built his successful career mainly through trial and error—a whole lot of error, to be exact. […]
- Leadership and managing people
Crisis Leadership Lessons from Polar Explorer Ernest Shackleton
Discover lessons in building a team, learning from bad bosses, and cultivating empathy.
HBR On Leadership• Episode 54
