Kick-Ass Customer Service
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors' surveys and interviews with...
667 results for "Scott Turner"
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors' surveys and interviews with...
Book
A dynamic company culture starts with leadership. If you read nothing else on building a great culture, read this book. We've chosen a new selection of...
Five timeless, mutually reinforcing principles that every company needs to get right.
Apr 06, 2026
Scott Kelly, a retired U.S. astronaut, spent 520 days in space over four missions. Working in outer space is a lot like working on earth, but with different challenges and in closer quarters. Kelly looks back on his 20 years of working for NASA, including being the commander of the International Space Station during his final, yearlong mission. He talks about the kind of cross-cultural collaboration and decision making he honed on the ISS, offering advice that leaders can use in space and on earth. His memoir is “Endurance: A Year in Space, a Lifetime of Discovery.”
The Dilbert creator talks with HBR senior editor Dan McGinn.
How will NFT’s empower people and society in the future?
Magazine Reprint
"Harvard Business Review" Special Issues are timely, single-theme collections of HBR articles written by some of the world's leading management scholars...
Author, podcaster, and angel investor Tim Ferriss considers what to do next to meet his career and life goals.
His advice to fellow executives: “Listen to your gut.”
Capture the upside without losing control.
Mar 30, 2026
The quality of the interactions between your sellers and clients has to improve—not simply increase in volume.
Mar 30, 2026
Photography: Jonathan Sprague Scott Adams has drawn nearly 9,000 Dilbert cartoons since the strip began, in 1989, and his cynical take on management ideas, the effectiveness of bosses, and cubicle life has affected the worldview of millions. But he built his successful career mainly through trial and error—a whole lot of error, to be exact. […]
Discover lessons in building a team, learning from bad bosses, and cultivating empathy.